How many times have you high fived the team, woohoo our client’s site has been delivered, only to never have contact with them again?
It’s time to change this mentality and treat the delivery as the start of the client relationship.
Post-delivery we can commence a customer care program – yes NO selling!
Too many website clients are left unhappy with their websites or happy with their website on delivery, only for their initial excitement to wane as they realise it doesn’t really work for them.
In this session Jane will share some real-life stories of clients who fall into these camps, and how the website designer/developer could have better assessed the customer experience and even upsold the client to maintain a relationship in the future.
This talk is a business one helping the WordPress designers, whether sole traders or agencies, to improve their delivery of client websites and in turn make more money, scaling up their businesses.
This talk will apply to other business owners in the audience too, as although I’ll be talking about WordPress website delivery, the concepts can be mostly applied to other businesses.
Key Take-Away
Learn how to create a customer care program and gain more work from the client:
- Key parts of a customer care program
- Seeking out feedback
- How to upsell maintenance plans
- Maintaining contact to gain upgrade and referral work